You focus on your mission. We'll handle the tech.
Simple, flexible IT support that feels like having a teammate — not a contractor. Fixed pricing, no surprises.
You didn't start your organization to troubleshoot printers.
You started it to serve people, build something meaningful, or solve a problem that matters. But somewhere along the way, technology became another full-time job — one you never signed up for.
The email system breaks on a Monday morning. A volunteer can't access the shared drive. Your website has been "temporarily down" for three weeks. Your laptop takes ten minutes to open a spreadsheet. And every time you call for help, you get a different person who doesn't know your setup, charges by the hour, and makes you feel like the problem is simple and you should've known better.
It's not you. The support model is broken.
Most IT services are built for large enterprises with large budgets. What's left for everyone else is overpriced hourly rates, confusing jargon, and the sinking feeling that you're always one bad update away from a crisis.
How It Works
Three steps. No complexity.
- We learn your setup
- A conversation — not a sales pitch. We learn what tools you use, what's breaking, and what keeps you up at night. No questionnaires, no onboarding fees.
- We handle the tech
- Remote-first for speed, on-site when it matters. Security policies, software fixes, AI integrations, website issues, device repairs — whatever's in the way, we clear it.
- You get back to work
- This isn't a one-off fix. We stay with you — learning your systems, anticipating problems, and adapting as your needs change. Ongoing support that actually feels like support.
Your Team
People who stick around long enough to know your name
You won't get a different person every time you call. Our core team learns your setup, remembers your preferences, and treats your problems like their own.
Nathan
IT Mastermind
The person you call when Outlook won't cooperate, your network goes down, or you need a Microsoft 365 rollout done right. Nathan fixes things fast and explains them clearly — no jargon, no condescension. If it runs on Windows, he's already three steps ahead.
Conrad
Software Architect & Privacy Guide
Builds custom systems, leads on privacy and security policy, and designs AI integrations that actually save you time. Mac specialist. Also the guy who'll get that old printer back on the network with a workaround nobody else would think of.
Julianna
The Efficient Expert
Administrative powerhouse who builds automations and organizational systems so effective she often clears her own job queue. Julianna is the human element — she makes sure nothing falls through the cracks, follows up when others forget, and keeps the whole operation running smoothly.
Angela Labrocca
SAP & Supply Chain Wizard
The person who understands project management and logistics at a deep level. Angela navigates complex supply chains and SAP implementations with ease, translating business needs into operational reality. When projects feel overwhelming, she brings clarity and structure.
Sven Frohnsdorf
The AI Wizard
Deep technical expertise in artificial intelligence and emerging technologies. Sven doesn't just follow AI trends — he understands how they work under the hood and which ones actually deliver value. He builds intelligent systems that solve real problems, not hype.
Sammy Paley
AI Coach
Translator of tech buzz into relatable, everyday English. Sammy bridges the gap between complex AI capabilities and practical understanding. She coaches teams to use AI confidently, demystifying the technology so it becomes a genuine tool for productivity.
Plus a network of specialists we bring in when your needs go deeper.
Who This Is For
If technology is standing between you and your work, this is for you
Nonprofits & Charities
You're protecting donor data, managing volunteer systems, and reporting to funders — all while trying to keep the lights on. You need IT support that understands tight budgets and treats your mission like it matters.
Small Offices & Teams
You can't justify a full-time IT hire, but you also can't afford to lose a day every time the network goes down. You need someone who knows your setup and picks up the phone when it counts.
Solopreneurs & Freelancers
You're wearing every hat. When your website goes down or your email stops syncing, you don't have time to figure out why. You need a teammate who handles the tech so you can focus on the work that pays.
Families & Individuals
Your laptop is slow, your phone screen is cracked, and you're not sure if that email was a scam. You just want someone who explains things in plain language and actually fixes the problem.
Support that doesn't make every hour feel like it's costing you
We built our model around one idea: good organizations shouldn't be held back by bad tech support.
- Fixed pricing — no hourly surprises
- You know what you're paying before we start. Our flat-rate packages mean you can budget with confidence and never worry about the meter running while we're on the phone.
- Fair usage limits — clearly defined
- No fine print surprises. Our usage terms are straightforward and published publicly. You always know exactly what's included.
- We adapt to you
- Your tools, your pace, your priorities. We don't ask you to change how you work — we learn your systems and meet you where you are. Mac, Windows, Google, Microsoft — whatever you use.
- Like a coworker, not a contractor
- We learn your systems and stick around. Same team, same context, no re-explaining. When you reach out, you're talking to someone who already knows what's going on.
From Our Clients
What it feels like to have someone in your corner
"It's rare to find people who actually explain things clearly and still execute at a high level. Adding Nathan and Conrad feels like I'm talking to teammates who already know the mission."
"I'm just a simple plumber — I'm no tech guy. But Nathan handled everything with patience and speed. Worth every dollar."
"They don't just fix issues — they prevent them. We've never felt more supported or understood as a small nonprofit."
"They saved us days of downtime during a launch. I've never worked with a support team that cared this much."
Problems Solved
No more guessing.
Just solutions that work.
From printers to websites to AI tools, we fix the things that stall your day. Get real answers, fast — and stay in control of platform.
- Websites
- Edits, hosting, performance — no more DIY frustration or dead pages.
- Web Services & Assets
- SEO plugins, video clips, vector versions, and other digital assets streamline your online presence and enhance content versatility.
- Gain Back Time
- Automate and delegate key tasks to focus on your core work.
- Advanced security.
- Protect your business from disaster with smart, automatic backups.
- Team Training
- We teach your team to use tech better — not rely on it blindly.
- AI Integration
- Leverage AI tools to streamline processes and grow smarter.
What If You Had a Team on Call?
With us, you do. We’re not just a ticket system. We’re Alberta-based professionals who care about your success.
- Talk to a real person
- Get things fixed same-day
- Local, affordable, all-inclusive
Frequently Asked Questions
What’s included in a support package?
Our support packages are designed to feel All-in-One for 1 year, thus providing the strategic guidance, automation tools, design and tech support, content feedback, and the ability to delegate tasks where you're stuck. Whether you’re launching or maintaining a site(s), setting up a system or remote work, or refining your messaging — we provide expert help, software and delegation, when and where you need it.
Can I still use my own tools?
Absolutely. We’re here to support the way you work — not replace it. Our team is experienced with most major platforms and software tools, and we’ll adapt to your existing stack while making helpful recommendations when needed. If you have specific questions we're happy to answer on our onboarding or exploration calls.
How do I measure results?
We check-in at least three times a year to review your progress and adjust our support as needed. In these conversions we can address your specific metrics, goals, and any challenges you’re facing.
What if I don’t have time to manage this?
That’s exactly why we built this service. You stay in control of your brand, but we handle the tasks that eat up your time or energy — from design tweaks to tool setup to tech troubleshooting. You decide what to own and what to offload.
Is it really unlimited?
Our unlimited* model means we've estimated the resources we think we need to make it feel that way and track accordingly, there are of course fair use guidelines in place to ensure fast, consistent service for all clients.
What kind of businesses is this for?
This service is ideal for solo founders, small teams, nonprofits, and tradespeople — anyone wearing multiple hats and trying to grow without hiring a full agency. If you're bootstrapping, experimenting, or scaling up, we’re here to support you.
Do I need to be tech-savvy to use this?
Not at all. You bring your vision — we bring the tech and tools to support it. We explain things clearly, teach when needed, and handle the heavy lifting when you’d rather not deal with it.
How quickly do you respond?
We aim for fast, helpful responses — typically within 24-48 business hours or less; However, we optimized for quality and affordability over speed, and especially commissioned expertize may be slower.
