Find the way that fits.
Not every organization needs the same kind of support. Here are four ways to work with us — pick what matches your situation.
Option 1
Annual Pass
"Get expertise whenever something breaks or needs a polish."
Pay once for the year and draw on our team whenever you need us. No retainer burning in the background — just support that's there when you need it, tracked honestly.
Perfect for
Organizations that know they'd benefit from technical support but aren't sure exactly how much, or where help will be needed throughout the year.
How it works
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1
Pay once, unlock your extended team for the year.
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2
Tell us what you need — no scope creep, no surprise invoices.
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3
We log time in 20-minute increments. Unused time discounts your renewal.
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4
We check in a few times per year — you're never left to wonder where things stand.
Case Study
Maya's Complete Year
Investment: $800 + GST
Managed hosting, free SSL, daily backups, 99.9% uptime SLA included.
35 Tasks Completed
Roughly two fixes or improvements every month.
Q1
- Zero-downtime site migration
- Premium theme setup
- Calendly embed fix
- PHP version update
- ADA compliance (15 images)
Q2
- Email deliverability fix
- 38% speed improvement
- Mobile menu iOS fix
- Zoom API integration
- SSL cert replacement
Q3–Q4
- Malware recovery
- SEO schema (2 snippets)
- Word doc formatting
- Social automation
- Analytics reporting
No surprise invoices. No extra hours billed. Maya knew what she was getting all year.
Option 2
By The Job — Quick Fixes
"We jump in as your on-demand tech team — no contracts, just results."
For service providers and agencies who need emergency fixes for their clients — fast. One flat fee, one resolved problem.
Perfect for
Agencies and consultants who need to hand off client tech problems without managing the fix themselves.
$80
Per quick-fix job
Typical fixes
- Outlook profile rebuilds
- Word mail-merge crashes
- PST archive recovery
- Template repairs
- Software conflicts
Case Study
Stellar Virtual Assistants
The Crisis
Stellar's e-commerce client called in a panic: Outlook refused to open and Word mail-merge for 500 shipping labels kept crashing — on a shipping deadline.
Our Response
Stellar passed both tickets to us. Two flat $80 jobs:
- — Rebuilt Outlook profile and restored the missing PST archive
- — Repaired the Word label template, remapped the Excel data source, saved a reusable .dotx for next time
Both fixes done in 90 minutes. Stellar paid $160 total and invoiced their client at their own rate — problem solved, reputation intact, margin kept.
Option 3
Per-Job Custom Projects
"One fixed price, one deliverable, zero commitment."
You have a defined project and want it done properly. We scope it, price it, and deliver it — no ongoing relationship required unless you want one.
Perfect for
Small businesses and organizations with a clear, well-defined project they want finished properly without a long-term commitment.
Custom Quote
Scoped before work begins — no surprises
Typical projects
- Microsoft 365 rollouts
- Multi-seat installations
- System migrations
- Infrastructure setup
- Staff training workshops
Case Study
BrightPath Accounting
The Project
Brand-new 25-seat Office Home & Business rollout for a satellite office — licenses, shared OneDrive, Outlook profiles, signature templates, and 3 legacy PST imports.
Execution
Day 1
- Unboxed & imaged Windows
- Installed Office + activated licenses
- Joined Azure AD
Day 2
- Configured shared libraries
- Migrated 18 GB of PST files
- Set standardized signatures
- Ran 1-hr training workshop
25 people up and running in two days. Fixed price agreed upfront — no hourly surprises.
Option 4
Part-Time Contractor
"A senior digital staffer for a few hours a week — without the payroll overhead."
You need consistent help but can't justify a full-time hire. We embed into your team on a predictable monthly schedule — same people, same context, every month.
Perfect for
Nonprofits and small organizations that need consistent, ongoing help but aren't ready for — or can't afford — a full-time tech hire.
How it works
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1
Choose 10, 20, or 40 hours/month. Price locks for 12 months.
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2
We assign the same two-person pod — primary and backup — so knowledge stays with your organization.
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3
Unused hours roll over one month. Overages are billed at the same discounted rate.
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4
Cancel or scale with 30 days' notice — no headcount headaches.
Case Study
Books & Breakfast NFP
We became their digital department — every Thursday.
12 hours/month — $720 + GST
Approximately $60/hour, locked for 12 months.
Weekly responsibilities
- — Donor emails & segmentation (Mailchimp)
- — 3 posts/week on Instagram & Facebook, monthly reel
- — WordPress event calendar updates and light SEO
- — Quarterly analytics report for the board
No benefits, no payroll tax, no training costs — and they hit every grant-reporting deadline.
What If You Had a Team on Call?
With us, you do. We’re not just a ticket system. We’re Alberta-based professionals who care about your success.
- Talk to a real person
- Get things fixed same-day
- Local, affordable, all-inclusive
FAQ
Frequently Asked Questions
What's included in a support package?
Our support packages are designed to feel All-in-One for 1 year, providing strategic guidance, automation tools, design and tech support, content feedback, and the ability to delegate tasks where you're stuck. Whether you're launching or maintaining a site, setting up a system, or refining your messaging — we provide expert help, software, and delegation when and where you need it.
Can I still use my own tools?
Absolutely. We're here to support the way you work — not replace it. Our team is experienced with most major platforms and software tools, and we'll adapt to your existing stack while making helpful recommendations when needed.
How do I measure results?
We check in at least three times a year to review your progress and adjust our support as needed. In these conversations we address your specific metrics, goals, and any challenges you're facing.
What if I don't have time to manage this?
That's exactly why we built this service. You stay in control of your brand, but we handle the tasks that eat up your time — from design tweaks to tool setup to tech troubleshooting. You decide what to own and what to offload.
Is it really unlimited?
Our unlimited* model means we've estimated the resources needed to make it feel that way and track accordingly. Fair use guidelines are in place to ensure fast, consistent service for all clients.
What kind of businesses is this for?
This service is ideal for solo founders, small teams, nonprofits, and tradespeople — anyone wearing multiple hats and trying to grow without hiring a full agency. If you're bootstrapping, experimenting, or scaling up, we're here to support you.
Do I need to be tech-savvy to use this?
Not at all. You bring your vision — we bring the tech and tools to support it. We explain things clearly, teach when needed, and handle the heavy lifting when you'd rather not deal with it.
How quickly do you respond?
We aim for fast, helpful responses — typically within 24–48 business hours. We optimize for quality and lasting fixes over speed.
